Experience Mapping (aka Journey Mapping) is an essential tool used for studying and optimizing the customer experience. If you missed my Experience Mapping webinar back in February, you’re in luck! An encore presentation has been scheduled on Tuesday, April 12th at 1:00pm EDT.
My fellow Ethologist, Geoffrey Wilcoxson, will be joining me this time.
Here’s a link to sign up:
For a sneak peak, you can check out the slides here on Slideshare: